The library will be closed April 15 and 16, for staff training in Dodge City.  We are sorry for any inconvenience this may cause.  We will open Thursday, April 17, at 9:00 am.

The Southwest Kansas Library System, along with the Dodge City Public Library, the Dodge City Area Chamber of Commerce, and the Dodge City Convention and Visitor’s Bureau, is pleased to announce free admission to customer service training presentations, “Lead Through Your Service” and “Lead Through Your Customer”, that will encourage business leaders and employees to strive to create fantastic and memorable customer service. The presentations are open to businesses and service organizations throughout southwest Kansas and will be held at the United Wireless Conference Center in Dodge City.

Speaker J. Jeff Kober has focused on organizational transformation for the private, public, and nonprofit sectors for nearly 30 years. Jeff is well known for his design of Disney customer service programs and the application of those concepts to the corporate world through the popular benchmarking title “Be Our Guest”. Former clients include Federal Express, Office Depot, City of New York, and the Starwood Hotel brands of Westin, Sheraton, and St. Regis.  He will give two presentations on customer service at the United Wireless Convention Center on April 15^th.

“If you want to raise the bar in customer service, this is a unique opportunity for you!”, notes Director of the Dodge City Convention and Visitor’s Bureau Jan Stevens. According to Stevens, “This presentation is part of the ongoing benefits the Dodge City Hospitality Program offers to this area”.  Anyone in the service industry who strives to attract and retain customers should plan to attend this session.  Register by April 14, 2014

To register call the Dodge City Chamber of Commerce    620-227-3119

The library will be closed April 15 and 16, for staff training in Dodge City.  We are sorry for any inconvenience this may cause.  We will open Thursday, April 17, at 9:00 am.

The Southwest Kansas Library System, along with the Dodge City Public Library, the Dodge City Area Chamber of Commerce, and the Dodge City Convention and Visitor’s Bureau, is pleased to announce free admission to customer service training presentations, “Lead Through Your Service” and “Lead Through Your Customer”, that will encourage business leaders and employees to strive to create fantastic and memorable customer service. The presentations are open to businesses and service organizations throughout southwest Kansas and will be held at the United Wireless Conference Center in Dodge City.

Speaker J. Jeff Kober has focused on organizational transformation for the private, public, and nonprofit sectors for nearly 30 years. Jeff is well known for his design of Disney customer service programs and the application of those concepts to the corporate world through the popular benchmarking title “Be Our Guest”. Former clients include Federal Express, Office Depot, City of New York, and the Starwood Hotel brands of Westin, Sheraton, and St. Regis.  He will give two presentations on customer service at the United Wireless Convention Center on April 15^th.

“If you want to raise the bar in customer service, this is a unique opportunity for you!”, notes Director of the Dodge City Convention and Visitor’s Bureau Jan Stevens. According to Stevens, “This presentation is part of the ongoing benefits the Dodge City Hospitality Program offers to this area”.  Anyone in the service industry who strives to attract and retain customers should plan to attend this session.  Register by April 14, 2014

To register call the Dodge City Chamber of Commerce    620-227-3119

Spur-on Employees to Extraordinary Hospitality.  Lead Through Service!   April 15, 2014  United Wireless Conference Center, Dodge City KS.   Session 1: Management- 8:30 am -11:30am.   Session 2: Front-line Employees, 1:00pm-4:00pm

At the heart of  fantastic and memorable customer service   is, simply, SERVICE. Those who want to be great leaders-who truly want to make a difference in the lives of others & in the world around them-will master the skills provided by providing an outstanding service experience.  We’ll look at what world-class organizations do to provide that service to others, and how you can make these principles stand out in your own life, as well as in your community.

FREE ADMISSION!  ($200 VALUE)

J. JEFF KOBER-CEO,  World Class Benchmarking;President, Performance Journeys

A former leader with the Disney Institute, Jeff worked across the entire Walt Disney World Resort and designed Disney’s customer service programs.  He continues to be the benchmarking watch dog for the best-in-business practices throughout the Walt Disney Company, having written The Wonderful World of Customer Service at Disney, Lessons from Epcot:In Leadership, Business, & Life, and has created the Disney At Work interactive app series available on iPhone and iPad. He has also co-authored the book, Lead With Your Customer: Transform Culture and Brand Into World-Class EXcellence.

RSVP by April 14, 2014     To register, email or call:

Dodge City Area Chamber of Commerce

311 W. Spruce Street, Dodge City KS 67801

Email:  info@dodgechamber.com          or  Call: 620.227.3119