Spur-on Employees to Extraordinary Hospitality. Lead Through Service! April 15, 2014 United Wireless Conference Center, Dodge City KS. Session 1: Management- 8:30 am -11:30am. Session 2: Front-line Employees, 1:00pm-4:00pm
At the heart of fantastic and memorable customer service is, simply, SERVICE. Those who want to be great leaders-who truly want to make a difference in the lives of others & in the world around them-will master the skills provided by providing an outstanding service experience. We’ll look at what world-class organizations do to provide that service to others, and how you can make these principles stand out in your own life, as well as in your community.
FREE ADMISSION! ($200 VALUE)
J. JEFF KOBER-CEO, World Class Benchmarking;President, Performance Journeys
A former leader with the Disney Institute, Jeff worked across the entire Walt Disney World Resort and designed Disney’s customer service programs. He continues to be the benchmarking watch dog for the best-in-business practices throughout the Walt Disney Company, having written The Wonderful World of Customer Service at Disney, Lessons from Epcot:In Leadership, Business, & Life, and has created the Disney At Work interactive app series available on iPhone and iPad. He has also co-authored the book, Lead With Your Customer: Transform Culture and Brand Into World-Class EXcellence.
RSVP by April 14, 2014 To register, email or call:
Dodge City Area Chamber of Commerce
311 W. Spruce Street, Dodge City KS 67801
Email: firstname.lastname@example.org or Call: 620.227.3119